All Sales Are Final. Higherbrau does not offer refunds for any products purchased through our website. This includes any issues related to taste, preferences, or changes in personal circumstances. Once an order is placed and confirmed, it cannot be canceled or refunded.
However, if you receive items that are damaged, defective, or if your order contains missing items, Higherbrau will offer a replacement or fulfillment of the missing items free of charge. To report an issue, please contact our customer service team by submitting a support ticket for your order in your account within 7 days of receiving your order. Be sure to include your order number and photo evidence of any damages.
We are committed to ensuring that you receive your products in the best possible condition, and we will do our best to resolve any issues related to damage or missing products as quickly as possible.